Dyfed-Powys have warned people to be alert for possible scam phonecalls

Dyfed-Powys have issued a warning that fraudsters pretending to work for Sky and Amazon are phoning targets in an attempt to gain access to their bank accounts.

The force have said they have had multiple reports of scammers phoning potential victims and telling them they need help investigating one of their company’s “fraudulent employees”.

They then attempt to persuade the target to download an app which gives the con artists remote access to the phone, before asking them to open their banking app in order for the scammers to deposit money into their account.

Some tricksters even go so far as to transfer money from one of your accounts to another, to make it appear as if they have made a deposit.

The fraudsters then have full access to the victim’s bank accounts, and can potentially empty any money in there into their own accounts.

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Playing on people’s helpful instincts

Dyfed-Powys say scammers play on people’s natural isntinct to help

DC Gareth Jordan from the Cyber Crime Team said: “These types of crime play upon people’s instincts to be helpful. 

“Callers claim they need assistance to catch fraudulent employees, when in fact they are the fraudulent ones.

“Do not install any software or apps that allow others to connect to your computer, tablet or mobile device, and report any suspicious calls to the police.”

DC Jordan has also warned people to be vigilant for cold-callers offering faster internet speeds, but then adopting the same tactics as above.

What to do if you have recieved a fradulent call

Dyfed-Powys offer the following advice to help protect from these types of scams:

  • If you receive a call like this, remember: Amazon or Sky are not calling, it is a criminal trying to access your money. Never be afraid to hang up.
  • Reputable firms will never ask for your help to track down fraudulent activity by one of their employees – they have all the resources they need to do that already.
  • If someone on a cold call asks you to download any kind of software, or asks you to access your bank account, end the call. 
  • Do not sign into your bank account if you have installed remote access software – you could lose money. 
  • If you have received a call like this and are worried you have transferred or lost money, contact your bank by calling the number on the back of your bank card.
  • You should never be embarrassed to contact police if you think you may have fallen victim to fraud. Your report could help with investigations, and prevent other people avoid making the same mistake.

You can call police for free on 101, fill in a form online. or email contactcentre@dyfed-powys.pnn.police.uk.

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